Privacy Policy

01Overview

AUSPHONE ("AUSPHONE", "we", "us" or "our") provides phone upgrade quotes, trade-in services and upgrade guidance to customers across Australia. We respect your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to information collected through our website, over the phone on 08 7666 3159, by email, or through any other interaction with our business. By using our services, you agree to the collection and use of information in line with this policy.

02Information we collect

We only collect information that helps us give you an accurate quote and provide our services properly. Depending on how you interact with us, this may include:

Information you give us directly

• Your name and contact details (phone number, email address)
• Details about your current phone — make, model and condition
• Details about the phone or plan you're interested in
• Preferred carrier, budget or timing notes you choose to share
• Any messages or notes you send us by phone, email or web form

Information collected automatically

• Basic website usage data, such as pages visited and time on site
• Device and browser type, and approximate location based on IP address
• Referral information — how you arrived at our website

03How we use it

We use your information for the specific purposes it was collected for, namely:

• Calculating and providing phone upgrade and trade-in quotes
• Contacting you by phone, SMS or email about a quote you've requested
• Helping with carrier comparisons, plan switches and data transfers
• Responding to questions sent through our contact channels
• Improving our website, services and customer experience
• Meeting our legal, accounting and regulatory obligations

We do not use your information to make automated decisions that have a legal or significant effect on you, and we do not sell your personal information to third parties.

04When we share information

We only share your information where it's necessary to deliver our services or where we're required to by law. This may include:

• Carriers and handset suppliers — when progressing a plan switch, trade-in or upgrade you've asked us to arrange
• Service providers who support our operations, such as phone systems, email platforms and website hosting, under confidentiality obligations
• Government or regulatory bodies where required by Australian law
• Professional advisers such as accountants or legal counsel, where reasonably necessary

We do not share your information with third parties for their own marketing purposes, and we do not disclose your information overseas except where a service provider we use operates servers outside Australia for hosting or email delivery purposes.

05Storage & security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes:

• Storing digital records behind access-controlled systems
• Limiting access to personal information to staff who need it to do their job
• Using reputable, secure third-party platforms for email and website hosting

No method of electronic storage or transmission is 100% secure. While we take care to protect your information, we cannot guarantee absolute security, and we encourage you to avoid sending highly sensitive information to us by email.

06Cookies & tracking

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. Cookies are small text files stored on your device. We may use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand site traffic and improve our pages

You can disable cookies through your browser settings at any time. Doing so may affect how parts of our website function, but it won't prevent you from contacting us or calling for a quote.

07Your rights & choices

Under the Australian Privacy Principles, you have the right to:

• Ask what personal information we hold about you
• Request a copy of that information
• Ask us to correct information that is inaccurate or out of date
• Ask us to stop using your information for direct marketing
• Make a complaint if you believe we've mishandled your information

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond to reasonable requests within a reasonable timeframe, generally within 30 days.

08Data retention

We keep personal information only for as long as it's needed for the purpose it was collected, or as required by law — for example, tax and business record-keeping obligations under Australian legislation. Quote enquiries that don't proceed are generally retained for a limited period and then securely deleted or de-identified.

09Children's privacy

Our services are intended for individuals who are at least 18 years old, or who have the consent of a parent or guardian to enter into a phone upgrade or carrier arrangement. We do not knowingly collect personal information from children without appropriate consent.

10Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

11Contact us

If you have questions about this privacy policy, or want to access, correct or ask about the personal information we hold about you, get in touch:

If you're not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.